Frequently asked questions

Please find below the answers to some of the commonly asked questions.
If you can't find your answer here do get in touch.

Covid-19 measures

The health and wellbeing of our customers and staff is of the highest importance to us so we have taken the following steps to ensure your facilities are as safe and hygienic as possible. You also have a role to play so we thank you in advance for your cooperation.
Measures we have taken:

• We have reduced the number of daily classes we have. 
• Our class sizes are limited to seven
• We have staggered the class start times so we can disinfect the accessories in between and avoid crowds
• We have increased the number of daily studio cleans
• We have switch to an organic, non chemical based disinfectant for a cleaner yet chemical free environment

What we ask from you:

• Grip socks are required for both hygiene and safety reasons
• If you are sick and display Covid-19 symptoms, please do not attend our venues!
• Please use the hand sanitizers provided upon entry and exit as well as after visiting the restroom
• Whenever possible allow a vacant reformer between you and the next student
• Please disinfect and wipe your reformer after the class

Which Class should I book into?

Beginner: 
If you are new to Pilates, have not exercised in a long time or have medical considerations, this is the class for you. We will teach you how to use the reformer and perform the basic movements. These are our slowest classes but as with all our classes we keep them challenging. We recommend doing as many of these as required until you feel you are ready for more challenge.

All levels (Beginner + Intermediate):
These are usually scheduled in our slowest times and all levels are welcome. The instructor will accommodate all students by offering alternatives and modifications to exercises as required. This class is suitable for both beginners and intermediates. If you are new to the studio and do have medical considerations, we recommend attending the beginner classes.

Intermediate:
Our most challenging classes. These are for the already initiated with good strength and body awareness. Expect more challenging routines as well as the introduction of new exercises.​

What should I wear

• You should wear comfortable active wear. As alignment is key, form fitting is preferred as it provides instructor with a better visual assessment of your form.
• You are also required to wear grip socks. These can be purchased on Ebay or Amazon. We have a selection to purchase in studio for £10/£15 (cash)

Which Package Should I buy?

At Flowing Body Pilates we like to provide many options to reflect the different needs of the many individuals that make up our clientele. With the greater choice however, comes a greater difficulty in accessing which package is best. We will attempt to give you an easy way to make that decision based on how often you wish to attend the studio in a week. Please note most of our blocks are valid 6 months.
New to the studio?
Select a one time deal

• Intro deal of 3. Three classes at £15 each

One off attendance here and there:

• Single class at £25/class
• Block of 5 at £23/class
• Block of 10 classes at £22.5/class

Attending once or more a week:

• Monthly 12 ( £17.50/class )
• Monthly 10 (£18.50/class) 
• Monthly 7 (£19.29/class) 
• Block of 20 classes at £21.5/class
• Block of 10 classes at £22.5/class

Gift cards

Pilates classes make for great gifts! Treat your loved ones :)
Log into your account and visit the store tab. We currently offer the following cards:

• Ten classes
• Five classes
• One class
• Private class

These gift cards can either be redeemed as described above or with account credit to the value of the corresponding package. Once you have purchased a card, please email us.

Cancellation policy/late cancel reclaim

Flowing Body Pilates operates a 24 hour cancellation policy. Classes cancelled within the 24 hour period prior to the class starting, will be considered "late cancel" and lost.
We have implemented a "reclaim" policy to encourage members to cancel classes they no longer can attend as it allows others to take advantage of the spot and enjoy the amazing Pilates experience.
You will have 48 hours to reclaim the lost, late cancelled class by sending us a text/email.
The reclaim will cost £14 and the class will be valid for 2 weeks.
​Make sure you have a payment on file

Private Pilates

Flowing Body Pilates does offer private Pilates classes when requested. We do not have designated private slots so appointments are organized on an on demand basis. Here is how to proceed to secure a private with us:

1. In an email let us know your current situation, your concerns and what you seek to achieve with the privates. This information will help us find you the best instructor to match your needs and ensure you get the most personalized routine possible.
2. In the above email list 3 or 4 times when you can do those privates
3. Finally, let us know in which studio you would like to train

Upon receiving this information, we will attempt to match you with an available instructor. If confirmed, we will require you to purchase your package and we will book the appointment.

Pregnancy Pilates

We do not currently offer prenatal classes. Should the demand increase we would be happy to add such a class to the schedule.
We require the following to take you on:

• Physician's approval
• You should be less than 6 months pregnant. We can train you much further than that but we cannot have you start the new fitness regimen after that date.

Should you qualify, the next step will be to attend a beginner class or take a private with one of our instructors.
Please make sure you let the instructor know you are pregnant! Updates on how far you are in your pregnancy will help select the best modifications for you.​

Refer a friend

Have you been enjoying our classes? Why not share the love!
We have an amazing referral program loaded with goodies. Refer a friend and:

• You will receive a £10 account credit
• They will be offered a £15 off their first purchase! 

Follow these steps:

1. Find your referral code by login to your account and selecting the referral tab
2. Have your friend use said referral code when they sign up to our website
3. Your friend should use discount code FLOWING when purchasing their pack
4. Your account is credited with £10. No limits here, you can refer as many people as you wish!