If you have just joined our team do check the teacher portal first for a proper introduction before returning to this page :)
Studio procedures
As a small studio, we are limited in our resources and in order to do well, we need to be extremely efficient with our systems. I, Charles, therefore ask you to learn and apply the following procedures whenever you are leading a class. A successfully run studio means happy customers, more revenue and that will translate into a higher hourly rate as we share that success with you.
As a small studio, we are limited in our resources and in order to do well, we need to be extremely efficient with our systems. I, Charles, therefore ask you to learn and apply the following procedures whenever you are leading a class. A successfully run studio means happy customers, more revenue and that will translate into a higher hourly rate as we share that success with you.
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1. Running a class
2. Keeping the studio tidy 3. Closing up the studio 4. Point of sale 5. Dealing with crisis 6. Asking for covers |
1. Running your class
- Please arrive 15 minutes before the class
- Turn on the lights and get the music playing ( if playing through your phone be sure to set it to silent )
- Open Momence on your phone and be ready to check clients in
- Make sure the studio is in the correct pre set. Foot bar and accessories placed as seen below
- Make sure there are Blue rolls on each station (replacement ones are behind the black futon/sofa in reception)
- As students arrive, greet them by name if possible and get them signed in.
- If membership used says Gympass request that they show they have checked in on the gympass app. It will show Flowing Body Pilates and the date and time. Provide them with access to the Wi-fi if required. Please ensure this is done as we do not get paid if they are not checked in the Gympass app!
- If time allows, do interact with students and get to know them better. Knowing their physical situation will help you design a more suitable and enjoyable class. Knowing them in general will make everything more meaningful for both you and them
- Direct the students to the reformers 5 minutes before the class starts
- Adjust the reformers to suit height
- Teach an amazing class!
2. Keeping the studio tidy
We are a small studio with only seven reformers which makes profit margins tight. To be able to have a successful enterprise and pay you well, we have minimal staff: no receptionist and I do the cleaning. We all need to be attentive and help whenever we can. I do not expect you to clean the studio but if something really is starting to look dirty or untidy(which it shouldn't), I do expect you to help out or notify me if it does require significant amount of time or special attention.
We are a small studio with only seven reformers which makes profit margins tight. To be able to have a successful enterprise and pay you well, we have minimal staff: no receptionist and I do the cleaning. We all need to be attentive and help whenever we can. I do not expect you to clean the studio but if something really is starting to look dirty or untidy(which it shouldn't), I do expect you to help out or notify me if it does require significant amount of time or special attention.
- The studio should be in the standard setup (as seen in the above picture) before and after each and every class
- Keep the reception tidy
- Encourage members to leave their belongings on the racks and shelves so that the reception area is clear
- Keep the studio floor tidy. If there are things on the floor, like blue paper scraps, do place them in the bins
- The area under the springs does get dirty quite easily. If it is noticeable, please give it a quick wipe. Thank you :)
3. Closing Up the studio
- Make sure the studio is in the standard setup (as seen in the picture above)
- Empty all bins (Bathroom, studio and reception)
- Make sure all the fans and heaters are off
- Turn off the lights
- Close the doors
- Leave the keys in the lockbox
4. Point of sale
Our retail shop consists of socks and water bottles. The water bottles are £1 and can only be paid with cash. The socks can be paid by cash or card, though paying by card will incur a £1 card fee.
We have 3 tiers of socks:
Our retail shop consists of socks and water bottles. The water bottles are £1 and can only be paid with cash. The socks can be paid by cash or card, though paying by card will incur a £1 card fee.
We have 3 tiers of socks:
- Myga and Toesock which are priced at £10 (or £11 if paid by card)
- The no-brand colourful socks. These are free for monthly subscribers (monthly8 and unlimited) for when the forget their pair. These need to be recorded on the ledger (marked as monthly) as the have a maximum allowance per month (1 and 2 respectively)
- Tavii noir and Base socks at £15 each (or £16 if paid by card)
£15 pairs
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Monthly members
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£10 pairs
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If the purchase is made in cash:
- Record the purchase on the ledger on the desk (fill every tab)
- Place the money in the cash register
- Inform the client that the transaction will incur a £1 charge
- open the Momence web app
- On the top right click on POS ( can also be access in the class sign page by clicking on the customer and selecting new sale )
- Select product ( if selling a membership you would select membership )
- Select the appropriate grip socks (either £11 for basic or £16 for tavii/Base socks)
- Press add to cart
- On payment, select card
- If there is a card on file ask permission to use, if not, enter the card details here.
- Click charge card
- finally enter the purchase as an entry on the ledger book
5. Dealing with crisis
For emergencies: Give me (Charles) a call on 07584432297
For non emergencies: Send me a text, an email or even a WhatsApp message
In general, we have amazing customers who understand and follow the rules. Once in a while however, they do not.
We always want to deal with these in the nicest possible way. Use your discretion, disarm the situation and if need be, send me a report on the situation so I can address this directly with the client if need be.
Grip socks are required and I do not allow exceptions. If a client refuses to purchase a pair and is starting to make a scene, please provide them with one of the monthly member socks (coloured ones) on the house letting them know this is a one time gift. Please send me a report so that I can follow up with said person and make sure this situation never happens again.
For emergencies: Give me (Charles) a call on 07584432297
For non emergencies: Send me a text, an email or even a WhatsApp message
In general, we have amazing customers who understand and follow the rules. Once in a while however, they do not.
We always want to deal with these in the nicest possible way. Use your discretion, disarm the situation and if need be, send me a report on the situation so I can address this directly with the client if need be.
Grip socks are required and I do not allow exceptions. If a client refuses to purchase a pair and is starting to make a scene, please provide them with one of the monthly member socks (coloured ones) on the house letting them know this is a one time gift. Please send me a report so that I can follow up with said person and make sure this situation never happens again.
6. Asking for covers
As a small studio it is important that we are both responsible with our shifts and that we help out whenever possible
Responsible for your shifts:
As a small studio it is important that we are both responsible with our shifts and that we help out whenever possible
Responsible for your shifts:
- Do not ask for excessive covers
- Provide as much heads up as possible
- Cover for others and they will do the same for you :)
- Swaps are a great way to cover whilst keeping the workload the same
- For last minute covers: send a message to the WhatsApp group
- For emergencies: do the above and send me a text message or call if super urgent
- For planned vacations with plenty of shifts to be covered: send me an email info@flowingbodypilates.com